Customer Testimonials
Great customer service with everyone I spoke with there. Ivan was very helpful and informative.
Ivan was very easy to work with and was able to ask any questions I had!
Ivan was awesome to work with!
Very knowledgeable, helpful will go Back
Jeremiah Dally and the managers are the best and help me getting my new car Thanks 😊
Very Good experience. The rep Tyrone was very helpful and friendly and made the whole experience easy and enjoyable.
The customer service was excellent. They made sure that my needs were met and there was no pressure through the entire process.
Great service,fast,and professional My vehicle is promised by the end of the day it was done by two in the afternoon
Was relatable and fully transparent with the work being done and time frame. Good customer service.
We were treated very well on purchasing our used Benz. 10 words is enough already
Alexis Knox was great. She was transparent and kind throughout the process
The dealership was excellent, very helpful and courteous. Ivan and Jamero were great.
We had an amazing experience at Walser Mitsubishi! From start to finish, the entire team made the car-buying process smooth, easy, and enjoyable.
A special thank you to Jeremiah, who did an outstanding job helping us find the perfect vehicle for our company. He was professional, friendly, and made sure we were taken care of throughout the entire process.
What really stood out was the family-friendly atmosphere. While we were finalizing the deal, one of the managers took the time to play with our daughter, Julieta, and keep her entertained. That small gesture meant a lot to us and showed ... Read More Google - Oct 30, 2026
Ivan made my exprience as fast and convenient as possible. Come see him. He's an expert!
Prompt at getting back with problem. Worked with me on price even though not covered by warranty.
Deceitful practices. Car needed many repairs after purchase. Want to charge me hundreds of dollars for Diagnostics even though I hadn't put a thousand miles on the car yet and I've only had it for a month. Refuse to help me in any way I will never buy a car from Walser again.
First time I had a transmission fluid change here and after the transmission went out a couple months later I had it towed to a repair shop. They said the people at Walser put in 1 quart too much and that's why my tranny failed. After emailing Simon with all documents all communication stopped. That's a $4200. If you want to buy a Mitsubishi and have quality service go to White Bear Mitsubishi where the know how to take care of their customers.
Communication was easy, done faster than estimated, but I asked them to pop a trim piece in and they did not and I forgot to check
The dealership was clean and comfortable. The salesman, Ivan was incredible and his management awesome.
My son showed up a little earlier than scheduled. He said that your service was fast and easy. I noticed that the panels and car had been cleaned and I wasn't expecting that so thank you! I actually leased the Outlander in Colorado but your company is following through on the warranty work that is promised with tire rotations and oil preventative maintenance. Again, thank you! Sorry, I won't be able to answer all the questions in this survey because of the comming from Colorado stuff. I'm sure you would rate good or better in all aspects ... Read More DealerRater - Oct 26, 2026
Good work. Didn't get any request to come back to help with understanding and setting car features.
Ivan is the best salesman I’ve had in 10 years of buying cars.
Always super understanding and kind. Remembers me every time I come in. Very sweet people
Simon is always super friendly, informative and helpful!! He made sure we were comfortable in the lobby and explained everything happening to my vehicle
Ivan is Awesome!!! Extremely knowledgeable, friendly and delivers world class customer service! If you are looking for a great, no pressure car buying experience please visit this top notch dealership and ask for Ivan!
Mostly good except for they had the wrong vehicle ready for me when I arrived from out of state. Then when I got the correct vehicle it had not been washed or detailed on the inside. I drove home with it like that because it had already been such a long day with signing paperwork etc and had a long drive home.
Very helpful team, place is not too busy so you get helped fast. Everyone is really nice and will go above and beyond to help you.
Very friendly, and I had a great experience
The prices are way too expensive The prices to fix small things are too expensive and not justified
They were so kind and helpful. I felt very comfortable at this dealership. My visit was quick, efficient, and I will definitely be bringing my car back for whatever I may need in the future
Two other employees stopped for friendly conversations while I was in the waiting area. One helped me to get coffee.
Every time I visit the dealership, whether it was to purchase a car with Avery, or to get service on my vehicle, the customer service is always excellent. I drive from 40 mins away to visit this dealership specifically. You can't find customer service like this anywhere else.
I missed and exit and was delayed for my appointment due to my error and the added construction, but, most grateful for the audio directions to the dealership. Pleasantly greeted when tardy!
Overall great experience with everyone I encountered during my visit to the dealership. Awesome and friendly staff. I would recommend those dealership to anyone asking for a recommendation. This seems like a very well run business!
Everyone was very freindly and helpful. The process to get the additional packages done and getting the title card took too long to get and schedule.
Faster than expected. Encouraged a little extra service and why I would want it. Service reception person was very friendly.
Faster than expected. Encouraged a little extra service and why I would want it. Service reception person was very friendly.
It's a good dealership for the customer service and to make appointments with oil change
Nothing short of exceptional including every employee interaction I would recommend this dealership to everyone
I had a really good experience working with Ivan at Walser Mitsubishi in Burnsville. I came in with a general idea of what I wanted but wasn’t completely sure which vehicle would fit me best. Ivan asked a few questions about what I needed, showed me a couple different options, and explained the differences without making it feel overwhelming.
He was easy to talk to, answered all of my questions, and gave me plenty of time to look everything over and test drive the vehicle. I appreciated that he wasn’t pushy and seemed more focused on helping me ... Read More Google - Oct 6, 2026
Had a great experience working with Ivan at Walser Mitsubishi in Burnsville. I was trying to decide between a few different vehicles and needed something that would work well for towing. Ivan took the time to go through the options with me, explain the different towing capacities and hitch setups, and helped me narrow it down to the vehicle that made the most sense for what I needed.
He was knowledgeable, patient, and never made me feel pressured to make a decision. He answered all of my questions, went over the features in detail, and made the whole process easy ... Read More Google - Oct 6, 2026
I had a great experience working with Ivan at Walser Mitsubishi. From start to finish, he made the entire process incredibly easy and stress-free. There was never any pressure, and everything was explained clearly and handled efficiently.
What really stood out was Ivan’s personality. He’s extremely personable, easy to talk to, and makes you feel like you’re dealing with a real person rather than just another salesman trying to make a sale. He took the time to answer my questions, made sure I was comfortable with everything, and kept the whole experience relaxed and enjoyable.
If you’... Read More Google - Oct 6, 2026
Simon was friendly and professional. He explained what my vehicle needed. Showed me what was being done and kept me updated.
Awil was fantastic to work with! He helped us sell our vehicle at a fair price and was very friendly and helpful throughout the process. Unfortunately, we're not currently looking for a new vehicle, but when we're in the market again, we'd absolutely want to work with Awil and his team!
Dealership was not familiar with 2005 endeavor. I requested to talk to the person doing the work and never got to. He did to a video showing me what he did and talk to me through it on the video. But because I did not talk to him, he did nothing with the water that was on the floor in the backseat on the driver side. Consequently, I am trying to dry it out here at home.
Great experience and professionalism! Did not feel pressured at all to buy, and there were no hidden fees like at other dealerships I’ve experienced.
Simon sat down and explained everything that was done to my car in detail, which was awesome. He also was so nice when I got there and even called me by name. And he mentioned another service that they recommend I have but was not pushy and I appreciated that.
It was brief yet helpful. Vehicle was to be serviced there, purchased at Walser Subaru and it was completed in less than 24 hours.
Road construction made me late and the drive to Walser Mitsubishi in Burnsville was rough, but the service department team made it completely worth the trip. They were welcoming, understanding, and so personable. My oil change and maintenance was done quickly, and they even washed and vacuumed my car. I left feeling well taken care of—thank you for the wonderful service Walser Mitsubishi Burnsville!
We had a great experience working with Ivan at Walser Mitsubishi! We came in looking at a totally different car than we left with, but that was because Ivan worked hard to help us find a vehicle that would meet our needs of fitting within our budget, fitting our family/car seats, and other features we were hoping for. We’re very thankful for everything he and his team did to help us drive home with a great, reliable, safe vehicle for our family!
Highly recommend the Burnsville Mitsubishi dealership. Their hard work in diagnosing and fixing the electrical issues with my 2017 Outlander GT was outstanding. Great staff to work with for service. Impressive stock on the lot if you are in the market for a vehicle upgrade with a helpful, friendly sales staff.
Walser Mitsubishi was a great buying experience. We have been looking at the outlander for a couple of years and Walser respected or time line and didn't hassle us while being very supportive and answering all our questions. The staff were very willing to let us test drive multiple vehicles to help use make out decision even though it took a couple of years before we were financially ready to buy.
I’m very happy to have your service you guys did amazing job I’ll see you again next time thanks
They explained the issue and also explained what was needed to fix the issue They fixed the problem
They couldn't figure out what was wrong with my car. Finally changed my oil. Charged me $458.93 for an oil change, granted they saud mist of it was dionostic, the day after I got the car back it wouldn't start. So I did my own dionostic to find the problem with my car, which was obviously a loose positive battery connection. I tightened it up, and all is good. I reached out to Simon with no response. Never again to the dealerships, and this needs to be shared on social media. Very disappointing, and I would assume that this ... Read More DealerRater - Sep 7, 2026
For the most part buying our used Rivian was a great and efficient experience. The only thing preventing me from giving 5 stars is that the Rivian portable charger included with the vehicle did not work. We have filed a warranty claim with Rivian and they are processing replacement. We were cut short the first drive without a home charger and needed to leave it parked until we received a compatible one so we could drive it to town for a full charge. Hazards of living in a rural area, I suppose.
Alexis was awesome and saw to our every need! Quick and professional service with a smile 😊
Not upfront about pricing, came in and told them I was there for included service and then was billed when it was over.
I had an excellent experience with Walser Mitsubishi. From start to finish, the team demonstrated professionalism, courtesy, and a genuine commitment to customer satisfaction. They were knowledgeable, attentive, and took the time to address my questions clearly and thoroughly. The entire process was smooth, efficient, and well organized. I truly appreciate the high level of service I received and would confidently recommend Walser Mitsubishi to anyone looking for a professional and customer-focused dealership.
My fiancée and I made an appointment to look at a 1 ton ford at noon on 8/28. My fiancée and I haul a lot of trailers including our camper, so he was looking to upgrade his 1/2 ton. He very specifically wanted this truck because of the year and the miles on it. He secured financing from his bank a couple of days before because it looked very promising. We started the 3.5 hour drive and were about an hour in when the sales lady informed us she had just sold it the previous evening but she could offer us a ... Read More Google - Aug 28, 2026
Great service and friendly staff - offered insights also cleaned up the vehicle and service was completed promptly
Well, my wife attended the appointment, received numerous high pressure sales tactics. At the end of service, she couldn't look over the invoice prior to paying. I discovered they hadn't applied the coupon my wife presented, and had to physically drive to the dealer to receive a refund. I don't think I would go back.
Great service. Great interaction. Clean environment. Simon was prompt in getting my car in for service
Quick and thorough service!
Fast professional service. I enjoyed the video of the undercarriage with explanation. Also was happy with car wash after service.
Great customer service . Easy finding the finding the car we wanted.Employees are very friendly
Personable attendants. Thorough. Honest. On time with appointment and time to complete. Didn’t try to sell me something I didn’t need.
Very clear and concise explanation of the deal I was getting
Tyrone Strong did an excellent job and was good at the follow-up questions and requests.
Shoutout to Andre and Alexis, although we didn't end up getting a car today they went above and beyond for us! Will come back again when the time is right!
It was a super poor experience. 13 days without a car for a 1/2 day fix at a different dealership then I dropped the car at, and it was moved across town before I could approve it.
Great experience, very thoughtful, very knowledgeable, and extremely helpful. Jeremiah Dally was the best to work with overall! You will not be disappointed!
It was good just forgot to bring my reading glasses and didn't think to upper my credit limit amount, but Caleb found around it. Was nice working with him.
Yesterday we meet and worked with Tyrone Strong and bought a car from him. Tyrone is a real asset to your company. He was so cordial and so easy to talk to. He led us though everything pertaining to our vehicle and we were very happy to have gotten to work with him.
Very well done without having to wait an excess time Handled very professionally and precisy
The staff was friendly and welcoming. They were very knowledgeable and informative about the vehicle i wanted to lease. And also offered effective assistance and services.
Over priced The oil was $105, when I made the appointment, and I asked him he told $100 and told him I had a coupon $15 off that use after the $100, he said ok. but he fished he said $143,
Friendly, professional, knowledgeable, got the work done quick, got the work done right. Excellent service
I am satisfy my Mitsubishi car I liked a lot so far I don’t have any problem
Just purchased my second vehicle through Walser and they are top notch! Vincent and Dave were very helpful in getting me into the car I wanted. We will be back in a few months to upgrade our truck.
Great service and great employee customer service. Five out of five stars.. they got me in and out for an oil change in under an hour with no appointment. Very fair prices as well.
Very helpful in the search of buying my new Lexus was super helpful in allowing me to test drive. It giving me the facts on the car discussing why the price was reasonable and ultimately helping me make a decision.
Only picked up some parts, but it was very clean in the shop. The parts were there on time, and the parts guy was on point. I will definitely buy parts there again!!
Was first dealer that sent me video of the work and issues was a great place to take my car with recall.
Excellent service answered all my questions. Too time to go over my warrenty details and called me when my car was ready. Simon is a great asset to your company. He deserves a raise. Several other employees have left and I've been a customer for less than a year.
Avery was amazing! Buying our Pacifica with him was literally the best car buying experience I have ever had.
Very helpful staff, great selection, love the car I bought. Very modern looking building, comfortable waiting area.
This was one of the smoothest and most positive experiences I've had buying a car. I worked with Avery, and I felt respected and appreciated during my time at the dealership. I'd definitely recommend this dealership to others.
Great experience, really friendly staff. Vince was great to work with and made the buying process less stressful.
They did a nice job. The salesperson was knowledgeable, respectful and very thorough. It was a good experience.
It was an extremely “positive” experience from start to finish! I’d highly recommend doing business with this group of people - from sales, to management, to service. Great communicators and full service. The fixed 2 small things for free after my purchase. (Rear wiper and instructions on the steering wheel).
Alex was great to work with! Very knowledgeable, friendly and made the process smooth. I would recommend him to anyone looking to buy!
Eager to figure out my issues by active listening. Accountability in serving and getting it right. Very pleasant people and atmosphere